These Terms & Conditions ("Terms") govern your use of the Fastcargo India website, booking platform, and related services (collectively, the "Services"). By booking a shipment or otherwise using our Services, you agree to be bound by these Terms. Please read them carefully before using our platform.
Fastcargo India acts as a logistics aggregation platform that connects customers with logistics and transportation partners. Shipment services may be fulfilled by third-party logistics partners.
Fastcargo India provides an online platform that enables customers to book, manage, and track air, road, and rail cargo shipments. We connect customers with our network of logistics and transportation partners who perform the actual pickup, transport, and delivery of shipments. We do not independently own or operate all transportation assets involved in fulfilling a booking.
A booking is considered confirmed only once you receive a confirmation via SMS, email, or through our platform, along with a valid tracking or AWB number. We reserve the right to decline or cancel any booking where the shipment details provided are inaccurate, incomplete, or violate these Terms.
As a customer using our Services, you agree to:
Certain items cannot be shipped through our platform, including but not limited to explosives, flammable substances, compressed gases, hazardous chemicals, illegal drugs or narcotics, live animals, currency, and any goods prohibited under applicable Indian or international law. A detailed list of restricted items is available upon request. Fastcargo India and its logistics partners reserve the right to inspect, refuse, or hold any shipment suspected of containing prohibited items.
Freight charges are calculated based on the actual weight or volumetric (dimensional) weight of the shipment, whichever is higher. Volumetric weight is calculated using standard industry formulas based on the shipment's length, width, and height. Any discrepancy between the declared weight and the weight verified at pickup or transit hubs may result in a revised freight charge.
Freight charges quoted at the time of booking are estimates based on the information provided by the customer. Additional charges may apply for, including but not limited to: incorrect weight or dimensions declared, address corrections, failed delivery attempts, special handling requirements, remote area surcharges, and applicable taxes. Any such charges will be communicated to the customer prior to final billing wherever possible.
Pickup and delivery are performed by our logistics partners within the time windows communicated at booking. The customer or an authorized representative must be present at the specified location during pickup and delivery. Repeated failed pickup or delivery attempts due to customer unavailability may result in additional charges or cancellation of the shipment.
Transit time (Turn-Around-Time or TAT) estimates provided at booking are indicative and not guaranteed, as actual delivery timelines may be affected by factors including but not limited to weather conditions, customs clearance, regulatory checks, and operational constraints of our logistics partners. Fastcargo India will make reasonable efforts to meet estimated delivery timelines but is not liable for delays outside its reasonable control.
Fastcargo India and its logistics partners shall not be held liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to natural disasters, strikes, civil unrest, government restrictions, flight or transport cancellations, pandemics, or other force majeure events.
Customers may cancel a booking prior to pickup by contacting our support team, subject to any applicable cancellation charges. Once a shipment has been picked up and is in transit, cancellation may not be possible, and applicable freight charges will remain payable.
In the event of damage or loss during transit, customers must report the issue to our support team within 48 hours of delivery (or expected delivery date, in case of loss), along with supporting documentation such as photographs, invoices, and packaging details. Claims submitted after this period may not be eligible for review. All claims are subject to verification and the applicable liability limits set out in Section 14.
Shipment insurance is not automatically included unless explicitly opted for and confirmed at the time of booking. Customers are encouraged to purchase additional cargo insurance for high-value or fragile shipments. Insurance claims, where applicable, are subject to the terms and conditions of the respective insurance provider.
Payments for bookings must be made through the payment methods available on our platform at the time of booking. Refunds, where applicable (such as for cancelled bookings or overcharged amounts), will be processed to the original payment method within a reasonable timeframe, subject to verification and any applicable deductions.
As a logistics aggregation platform, Fastcargo India's liability for any loss, damage, or delay is limited to the extent permitted by law and the terms of the logistics partner actually performing the shipment. Unless otherwise agreed in writing or covered by purchased insurance, our liability shall not exceed the declared value of the shipment or the freight charges paid, whichever is lower. We are not liable for indirect, incidental, or consequential losses, including loss of business or profits.
Shipment pickup, transportation, and delivery may be carried out by third-party logistics and transportation partners engaged by Fastcargo India. While we take reasonable care in selecting and monitoring our partners, we do not guarantee the acts or omissions of any third-party partner. Any service-level commitments made by a partner are subject to that partner's own operational policies in addition to these Terms.
Customers may raise complaints or service concerns through our contact page, phone support, or email. We aim to acknowledge complaints within 24-48 hours and work towards a resolution in a timely manner. For unresolved matters, customers may escalate concerns through the contact details provided in Section 18.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
For questions, concerns, or complaints regarding these Terms & Conditions, please contact us at:
fastcargoindia1@gmail.com
+91 87964 86099
D-262/B, Saurabh Vihar, Jaitpur, Badarpur, New Delhi – 110040